FAQ's and other important information.

What can't I store?

Under your storage agreement you are prohibited from storing the following:

  • Hazardous Goods
  • Illegal goods
  • Food or perishables
  • Stolen goods
  • Harmful or explosive goods

Are my goods insured?

Your goods are NOT insured by Self Storage Gisborne. The goods you have in our storage units are yours, and remain your sole responsibility. We recommend all goods stored are insured and suggest you check with your insurance provider to see if you already have cover for items in storage, and if not we suggest you arrange insurance.


Who has access to my unit?

As you provide the lock only you have the keys to your unit and therefore you decide who can have access to your unit. We do sell individually packaged padlocks if you would like to purchase one at the time we sign up your storage agreement.


What hours am I able to access my unit?

You have access between the hours of 6am and 10pm.


What is the procedure for storing?

1. Determine amount of space reqd. Refer to the space calculator on this site. Or just give us a call on 06 8673233 and we would be more than happy to assist you.

2. Complete contract. Key points:

  • No contract, no storage.
  • Person signing must take responsibility for goods stored. Adequate ID must be provided.
  • Goods must be insured by the storer

3. Rent is paid monthly in advance. Payment options: Eftpos, automatic payment, cheque, cash.

4. Pay $30 deposit (bond). This is fully refunded provided all terms of contract have been met.

5. Storer provides their own padlock. Self Storage Gisborne have padlocks available to purchase.

6. Access cards: Upon signing contract, storers are issued with their own access card in to the facility.

7. Upon terminating storage, key points:

  • 7 days notice, by phone, email or in writing, to terminate contract must be provided.
  • Upon termination date, a/c is fully paid up.
  • Goods to be removed and padlock to be removed.
  • Unit to be clean and free of any rubbish.
  • Any damage of unit to be reported.